SMS PrivacyPolicy(Customer Support & Service Outage Alerts)

Last Updated: April 19, 2026

This SMS Privacy Policy explains how Structured, Inc. (“Structured,” “we,” “us,” “our”)
collects, uses, shares, and retains information in connection with SMS/MMS text messaging for
customer support and service outage alerts (the “SMS Program”).

1) Scope of This Policy

This policy applies to information processed when you:

  • Text Structured for customer service, and/or
  • Receive automatic service outage and restoration text notifications at a mobile number
    you provided to Structured.

We do not use SMS for marketing or promotional messaging.

2) Information We Collect

When you use the SMS Program, we may collect:

A. Identifiers & contact details

  •  Your mobile phone number
  • Name and/or account identifiers (if you provide them or they’re linked to your customer
    account)

B. Message content & interaction data

  •  The content of messages you send to us and we send to you
  •  Date/time of messages, delivery status, and read/receipt signals (if available)
  • Opt-out requests (e.g., STOP) and help requests (e.g., HELP)


C. Device/network information (limited)

  • Carrier information and mobile network metadata associated with message delivery (as
    provided by carriers/our messaging provider)


D. Customer support context

  • Information you choose to include in texts (for example, service address details or issue
    descriptions)
  • Notes or records created by our support team related to your request


Sensitive data note: Please do not text sensitive personal information (e.g., passwords, full
payment card numbers, or highly sensitive identifiers). SMS is not always encrypted and may not
be secure.

3) How We Use SMS Information

We use SMS-related information to:

  • Provide and operate customer support via text
  • Send service outage notifications, restoration updates, and related operational/service status messages
  • Verify, maintain, and document your communication preferences (including opt-out
    requests)
  • Troubleshoot, monitor, and improve service quality and message deliverability
  • Protect against fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our terms/policies

4) Legal Bases/ Consent (Summary)

Where required by law, we rely on your consent and/or our legitimate business interests to:

  • Respond to your inbound texts for customer support, and
  • Send outage-related operational messages to the mobile number you provided.

Consent is not a condition of purchase. You can opt out at any time by replying STOP.

(If you operate outside the U.S., your counsel may want to tailor this section to local
requirements.)

5) How We Share SMS Information

We may share SMS-related information with:

A. Service providers (processors) We use vendors to help deliver and manage SMS messaging,
such as:

  • Messaging platform providers (SMS gateways)
  • Telecom/carrier partners
  • Customer support tools (ticketing/CRM) used to manage support requests

These providers may process SMS data on our behalf under contractual confidentiality and
security obligations.

B. Legal and safety disclosures We may disclose information if we believe it is necessary to:

  • Comply with law, regulation, subpoena, court order, or lawful government request
  • Protect the rights, property, and safety of Structured, our customers, or others
  • Detect, prevent, or address fraud, abuse, security, or technical issues

C. Business transfers If Structured is involved in a merger, acquisition, financing,
reorganization, or sale of assets, SMS-related information may be transferred as part of that
transaction, subject to standard confidentiality protections.

No selling for marketing: We do not sell your mobile number or SMS data to third parties for
their marketing purposes, and we do not share your number for third-party marketing.

6) Data Retention

We retain SMS messages and related records for as long as reasonably necessary to:

  • Provide customer support and operational communications
  • Maintain accurate opt-in/opt-out and compliance records
  • Resolve disputes and enforce agreements
  • Meet legal, regulatory, accounting, or auditing requirements

Retention periods may vary depending on the nature of the communication and applicable law.
We may de-identify or aggregate data where appropriate.

7) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect
SMS-related information. However, no method of transmission or storage is completely secure,
and SMS is not guaranteed to be encrypted end-to-end.

8) Your Choices & Controls

Opt out: Reply STOP to any message to stop receiving SMS messages from Structured.
Help: Reply HELP for assistance.

You may also contact us to update your mobile number or preferences:

  • Phone: 859-300-3321
  • Email: support@structured-inc.com

9) Children's Privacy

The SMS Program is not directed to children under 13, and we do not knowingly collect personal
information from children via SMS. If you believe a child has provided us information via SMS,
contact us at support@structured-inc.com.

(If you need a different age threshold, adjust based on your services and legal advice.)

10) Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. We will post the updated version on
this page and change the “Last Updated” date.

11) Contact Us

If you have questions about this SMS Privacy Policy or our SMS practices, contact:

Structured, Inc.
Support Phone: 859-300-3321
Support Email: support@structured-inc.com
Mailing Address: 4101 Tates Creek Centre Drive. Lexington, KY 40517

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