Business Phone Systems

Handsets, Mobile Apps, Smart Phone

  • Use Physical Handsets, the smartphone app or a soft phone on your computer
  • Hosted in our private cloud or installed on-premise
  • Handsets can be installed in the corporate office
  • Handsets for remote offices and teleworker home offices
  • Free inter-office calls and branch calls
  • Android and iOS applications
  • PUSH notifications for mobile devices
  • Presence, Chat, and Web Conferencing support on mobile devices

CRM Integration

  • CRM Instantly logs the call to the Client Record when your phone rings
  • Client Record pulled up and ready
  • Synchronize contacts between your phone system and your CRM
  • Chats through the phone system are logged in the CRM contact record
  • Create contacts in your CRM automatically when calls are received from an unknown number
  • Launch customer calls directly from your CRM with a single click.

Send and Receive Text Messages from your Business Number

  • Send and receive SMS/text from the web & smartphone apps
  • Route incoming text messages directly to queues not individuals
  • BYOD (Bring Your Own Device) but text using a business number
  • Send promotional texts with latest offers & deals
  • Create reports for insights into text messaging effectiveness

Unified Solutions

  • Presence Information via Web, Windows, or Mobile Applications
  • Voicemail to email and transcription
  • Conference Calling
  • Chat

Microsoft 365 Integration

  • Sync users from your Microsoft 365 account to create phone system users
  • Enable SSO to your phone system using your Microsoft 365 account
  • Sync calendars and contacts from Microsoft 365 to your phone system

Web Conferencing

  • Initiate conferences with a single click
  • Unlimited users can host conferences
  • Video or Screen sharing
  • Pre-upload presentations and PDFs
  • Integrated Polling tool for feedback

Teams Integration

  • Make outbound Teams calls using your phone system
  • Eliminate costly Teams calling plans by using your existing phone system for Teams calls

Live Chat with WordPress Websites

  • Page visitors can initiate live chat with a single click
  • Display on individual pages
  • Typing indicator and preview
  • Get offline messages or set business hours

Facebook Messenger Integration

  • Answer new Facebook leads faster
  • Transfer chats to qualified team members
  • New support channel. Give clients confidence to get in touch
  • Strengthen your brand with improved response times
  • Chat not enough? Elevate to a call or video


Structured has helped us put in place a robust phone system with tons of features, we love the app that allows us to accept and make calls that appear to be coming from our office without us having to physically be in the office. Even though we aren’t geographically in the same area as their business, they handle any issues we have remotely right away.

Anna Estep, CBIS Insurance

As our agency grew we became quickly aware that IT was something we needed to invest in. From the daily activities that needed attention to the flexibility and knowledge of our phone system. We have a high dollar phone system but did not have the knowledge of it capabilities. Structured was able to customize that system to make it more efficient. We have used the IT Management services to help with our daily activities to run without any hiccups. Structured has been very prompt in their service and extremely knowledgeable on many platforms. We are appreciative of our partnership with Structured as we look to the future.

Scott Cole, Hunt Insurance Agency